At Bhode Escapes, we respect your privacy and are committed to handling personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and retain personal information in accordance with the New Zealand Privacy Act 2020.

1. Personal Information We Collect

We may collect and hold personal information from guests, including:

• Full name

• Contact details (such as email address, phone number, home address)

• Booking and stay details

• Payment-related information (processed securely through third-party platforms)

• Government-issued identification, where required

Providing certain personal information, including identification, may be necessary to confirm or maintain a booking.

2. Purpose of Collection

Personal information is collected for legitimate business purposes, including:

• Managing and confirming bookings

• Verifying guest identity for security and property protection

• Communicating before, during, and after a stay

• Meeting legal, insurance, or compliance obligations

We only collect information that is reasonably necessary for these purposes.

3. Collection and Retention of Guest Identification

In some circumstances, Bhode Escapes may request a copy or image of government-issued identification (such as a driver licence or passport).

Identification information is collected solely for verification, security, and risk management purposes.

Bhode Escapes does not operate an automated deletion process for guest identification. Identification information may be retained after a guest’s stay to support security, insurance, dispute resolution, or legal needs.

Guests may request the deletion of their identification information at any time, unless Bhode Escapes is required by law to retain it. Requests for deletion will be actioned within a reasonable timeframe.

4. Storage and Security of Information

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, or disclosure.

Personal information is stored securely, and access is limited to authorised personnel only.

5. Disclosure of Information

We do not sell, rent, or trade personal information.

Personal information may be shared only where necessary, including with:

• Trusted service providers involved in booking and operations

• Legal, regulatory, insurance, or enforcement authorities where required by law

Any third parties we work with are expected to handle personal information responsibly.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you

• Request correction of your personal information

• Request deletion of your personal information, where appropriate

Requests can be made using the contact details below.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you’re always welcome to get in touch.

Bhode Escapes
Email: sienna@bhode.co.nz
Website: www.bhode.co.nz

8. Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.